Refund / Cancellation policy

Cancellation within 72 hours before appointment will be charged 100%.

Full refund for cancellations done >72 hours before appointment and cancellations due to unforeseeable circumstances.

ULTIMATE WAKE YACHT & BOAT RENTAL LLC (UWYBR) reserve the right to cancel any bookings made. In the event of a cancellation, no liability shall fall on UWYBR. Monies paid shall be refunded in full to the named charterer.

Cancellations will only occur due to bad weather conditions, mechanical failure and satisfactory upgrade options are available. Coastguard restrictions and enforcement of new laws prohibiting the charter from going ahead are included.

Re-scheduling of appointments is permitted only with minimum 24 hours notice. Per session a re-schedule is permitted once only.

The Charterer has the right to cancel free of listed charges above if any of the following occur:

  • Weather is deemed unsafe or a warning has been issued by the coastguard.
  • UWYBR failed to provide an agreed operation aspect of the charter on the day of the charter.
  • Cancellations must be confirmed by the client prior to the charter time lapsing.

UWYBR Captains orders are final & guests should be respectful of that. Instances of anti-social or reckless behavior etc. may result in early termination of your charter without any refund.

“United Arab Emirates is our country of domicile” and stipulate that the governing law is the local law.

Visa and MasterCard will be accepted in AED currency.

We will not trade with or provide any services to OFAC and sanctioned countries.

Customer using the website who are Minor / under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Cardholder must retain a copy of transaction records and Merchant policies and rules.

User is responsible for maintaining the confidentiality of his account.

Upon payment you will receive an email confirmation about the services you have paid for. The confirmation will be within 24 hours from payment.

Refunds will be done only if the terms within this policy are met and this will be through the original mode of payment.